Terms & Conditions
MMAGPY is running all the efforts to update the website but it is always necessary to take time-lag into consideration for an online purchase. We need 2-3 work days to process your order due to the product availability.
We do not work on weekends, and your order after 4 pm on Friday will be processed on the next Monday.
In case of the item on your order list was unavailable, we would immediately contact your by email. If we can’t reach you or the email was unanswered, we will process other items on your order list as usual.
We will never ship any substitute product without your specific consent. We will employ the same shipping method when no detailed shipping preference was ordered. A customized shipping method will also transfer the shipping risks such as consignment safety or authorization without signature onto the customers.
Online Returns Policy
1. Returns and Refunds
MMAGPY supports 10-day unconditional return after delivery. Returned goods must be clean and without traces of washing or wearing, and we need all the packed accessories such as an intact tag back for the return. The puncture-type jewelry if with no evident defects is unreturnable.
The jewelries ordered online could only be returned online, and our cooperated boutiques are not responsible for online products. The shipping fees are on the customers if the return is not for a quality issue.
If you have any other questions, please feel free to contact our online customer service or send an email to firstname.lastname@example.org.
2. Process of Return
1). Contact customer service online to request a return
Log in to the official website to contact our customer service and inform us the "My Order" number and select the items that need to be returned.
2). Send back the products and fill out the shipping sheet online
Please fill out the return table from our online service and print it out before sending the table together with our products to the designated address. Please log on to the website to inform our customer service your shipping number for tracking. We will complete the product examination and refund within 5 work days after receiving your returns.
3. You will be responsible for the return shipping fee if non-quality returns. The shipping fees will be on customers if the return is not for a quality issue.
4. Exchange Policy
Currently there is no exchange service for our online products. If you are not satisfied with the goods or you want to exchange them for other products, you can return them as described above and purchase the favorite one.
* US & CA orders - Free Shipping
* US & CA orders Express - $15
* International orders（ mainland China, HK China, TW China not included）- $15
* Mainland China, HK China, TW China - Free Shipping
Any taxes or duty fees incurred are on the customers.
We will transfer your payment to our PayPal service system.
Visa Card，Master Card and American Express Card online payments are acceptable.
Please note that we never store the detail information of our customers’ cards.